Refund Policy

We want you to be completely satisfied with your GamifyIAS experience. Please review our refund policy carefully.

1. Digital Products & Services

Due to the nature of digital products, we generally do not offer refunds once content has been accessed or downloaded. However, we consider refund requests under the following circumstances:

Eligibility for Refund

  1. Technical Issues: If you're unable to access the content due to technical problems on our end that we cannot resolve within 72 hours.
  2. Duplicate Purchase: If you accidentally purchased the same product twice.
  3. Misrepresentation: If the product description was significantly inaccurate.

Non-Refundable Situations

Refunds will not be granted for:

  • Change of mind after accessing content
  • Failure to achieve desired exam results
  • Partial usage of subscription periods
  • Failure to meet personal expectations

2. Subscription Services

2.1 Monthly/Annual Subscriptions

You may cancel your subscription at any time, but no refunds will be provided for the current billing period. Your access will continue until the end of the paid period.

2.2 Free Trial Periods

If you cancel during a free trial, you won't be charged. If you don't cancel before the trial ends, your subscription will automatically convert to a paid plan.

3. How to Request a Refund

To request a refund:

  1. Contact our support team within 7 days of purchase
  2. Provide your order details and reason for request
  3. We will review your request within 5 business days
  4. If approved, refunds will be credited to the original payment method within 10 business days

Note: Refund requests for technical issues must include screenshots or other evidence of the problem.

4. Special Circumstances

In exceptional cases (such as medical emergencies or other verifiable hardships), we may consider refund requests outside our standard policy. Documentation will be required.

5. Contact Us

For any questions about our refund policy, please contact our support team at support@gamifyias.com.