Cancellation and refund requests.
Eligibility and cancellation
Refunds are eligible if requested within 14 days of purchase, provided less than 25% of the course content has been accessed. Refund requests must be raised within 7 days of the eligibility trigger and within the 14-day purchase window. No refund is available once more than 25% of content has been accessed or after the 14-day window has lapsed. Contact support to request cancellation or a refund; eligibility is reviewed before approval.
Refund processing timeline
Approved refunds are processed within 5–7 business days to the original payment method.
How to request help
Use the contact page and provide your student email, order/payment reference, date and reason. Do not send payment credentials. Duplicate charges, failed access after a captured payment and incorrect purchases should be reported for investigation.
Membership after a refund
A processed refund revokes the associated membership in the current system, including a partial refund. Any related annual installment must be reviewed by support. No payment is renewed automatically, so there is no recurring mandate to cancel.
This policy does not remove rights available under applicable law.
Policy version: 2026-09-18